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STORE POLICY

Made-to-measure

Each piece is made-to-order, if you tend to struggle finding the perfect fit, if you’re petite, long limbed or have unique proportions (as we all do), get in touch via email for advice or to book a one-on-one consultation in the studio. Nicole can help to adapt and adjust styles to work for you. Please note, there may be a small additional charge for more intricate customisation and elaborate fittings.

Returns

The Oosterom made-to-order model ensures each garment is created with purpose, therefore no returns or refunds are accepted. If you need any sizing advice, please view the Oosterom size guide or get in touch via email. If you're not 100% satisfied with the fit, we're more than happy to tailor the garment for you to ensure it will be cherished forever.

Shipping

Free domestic shipping on all orders over $50. $30 NZD flat rate for international orders.

Payment Methods

- Credit / Debit Cards / Bank Transfer